The “Dealing With Difficult People – Diploma” course offers a transformative learning experience, designed to equip you with the skills to navigate and manage challenging interpersonal interactions effectively. This course is not merely an educational pursuit; it’s a journey towards personal and professional growth. Beginning with the fundamentals of understanding difficult behaviour, the curriculum progresses through foundational tips and tools, providing a deep dive into the psychology behind challenging interactions. Each module is crafted to build upon the last, ensuring a comprehensive understanding of the subject.

From exploring the dynamics of difficult relationships in Module 04 to discovering practical solutions in Module 05, the course is tailored to offer actionable strategies. The “Problem-Solving” module stands out as a pinnacle of learning, equipping you with the techniques to resolve conflicts adeptly. Concluding with final notes and a bonus video on dealing with emotions and anger, this course offers a well-rounded approach to mastering the art of dealing with difficult people in any setting, be it personal or professional.

Learning Outcomes

• Understand the core principles behind difficult behaviours and how to approach them.
• Employ foundational strategies for managing challenging interactions.
• Develop effective relationship management skills in difficult scenarios.
• Master solution-focused techniques for resolving conflicts.
• Gain insights into emotional self-management, particularly in dealing with anger.

Why choose this Dealing With Difficult People – Diploma?

1. Unlimited access to the course for a lifetime.
2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
3. Structured lesson planning in line with industry standards.
4. Immerse yourself in innovative and captivating course materials and activities.
5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
6. Flexibility to complete the Course at your own pace, on your own schedule.
7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
8. Unlock career resources for CV improvement, interview readiness, and job success.

Who is this Dealing With Difficult People – Diploma for?

• Individuals seeking to improve their conflict resolution skills.
• Professionals aiming to enhance their interpersonal communication.
• Managers and team leaders looking to foster a positive workplace environment.
• Customer service representatives dealing with challenging clients.
• Anyone interested in personal development and effective communication.

Career path

• Human Resources Manager – £35,000 to £50,000
• Customer Service Leader – £20,000 to £30,000
• Team Supervisor – £24,000 to £35,000
• Conflict Resolution Consultant – £30,000 to £45,000
• Corporate Trainer – £25,000 to £40,000
• Counsellor – £22,000 to £30,000

Prerequisites

This Dealing With Difficult People – Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Certification

After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.