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Are you ready to embark on a journey to excel in customer service and communication? Welcome to our “Call Centre Training: Excelling in Customer Service and Communication” course, where we unravel the secrets to becoming a top-notch call centre agent. In today’s competitive world, customer service excellence is paramount, and this course is your gateway to mastering it.
Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you’re new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres.
After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Module 01: Introduction to Call Centre | |||
Introduction to Call Centre | 00:14:00 | ||
Module 02: Traits of a Call Centre Agent | |||
Traits of a Call Centre Agent | 00:13:00 | ||
Module 03: Agent and Customer Relationship | |||
Agent and Customer Relationship | 00:15:00 | ||
Module 04: Telephone Etiquettes | |||
Telephone Etiquettes | 00:10:00 | ||
Module 05: Communication Skills | |||
Communication Skills | 00:13:00 | ||
Module 06: Scripts and Negotiation Techniques | |||
Scripts and Negotiation Techniques | 00:12:00 | ||
Module 07: Managing Difficult Customers | |||
Managing Difficult Customers | 00:09:00 | ||
Module 08: Call Centre Metrics and Benchmarking | |||
Call Centre Metrics and Benchmarking | 00:16:00 | ||
Module 09: Call Centre Technology and Trends | |||
Call Centre Technology and Trends | 00:14:00 |
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