Conflict in the workplace can have a negative impact on both the office environment and productivity. Learn how to manage conflict and create a friendly workplace with the Conflict Management course. This course will help you master conflict management skills through high-quality online training.
The Conflict Management course is developed with a focus to help you acquire the ability to resolve conflict. From this course, you will learn about different types of conflicts. Then the course will help understand how misunderstanding occurs. In the next stages, you will know about the different personality types and their role in conflicts. After that, the course will provide elaborate lessons on the escalation and de-escalation of conflicts.
After completing the course you can elevate your CV with a CPD-accredited certificate of achievement. So, what are you waiting for? Enrol today and start learning!
This Conflict Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Management was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
|Unit 01: Introduction|
|Welcome to the Course||00:03:00|
|What are Conflict and Conflict Management?||00:03:00|
|Unit 02: Understand the Keys to Conflict|
|The Rational and Irrational Sources of Conflict||00:03:00|
|The Effects of Respect on Conflict||00:04:00|
|How to Use Respect to Help Resolve Conflict||00:05:00|
|Unit 03: How Misunderstandings Arise and the Solution|
|How Communication Works||00:05:00|
|How we listen: The Four Listening Levels||00:05:00|
|How to Listen Well||00:05:00|
|Unit 04: Personality Types in Conflict|
|How Personality Types Conflict||00:02:00|
|How Specific Personalities Clash at Work||00:04:00|
|How to Avoid Personality Clash||00:02:00|
|Unit 05: Escalation of Conflict|
|Resistance: It’s Not Conflict… yet.||00:02:00|
|The Onion Model of Resistance||00:07:00|
|The Signs of Conflict Escalation||00:03:00|
|Unit 06: De-escalating Conflict|
|The Strategies for Handling Conflict||00:06:00|
|Conflict De-escalation Process||00:03:00|
|Conflict Handling Modes – The Thomas-Kilmann Model||00:02:00|
|The Five Thomas-Kilmann Modes||00:06:00|
|Getting Help from a Third Party||00:05:00|
|How to Recover from a Broken (Professional) Relationship||00:05:00|
|Unit 07: Closing Section|
|Good Conflict and Bad Conflict||00:04:00|
|The Secret to Avoiding Conflict||00:03:00|
The Diploma in Quality Assurance (QA) & Quality Management at QLS Level 5 course offers a profound journey into the world …
$427.70 ex Vat