Step into the captivating world of “Customer Relationship Management” and unlock the secrets to fostering impeccable customer connections. Initiate your journey with a profound introduction to CRM, paving the way to mastering its fundamental principles and strategies. As you progress, the course immerses you in the art of data analysis and CRM databases, ensuring that you harness the power of information to deepen customer ties. Moreover, hone your prowess in adeptly handling customer feedback and gaze into the prospective advancements in CRM, positioning yourself at the forefront of customer-centric excellence.
This Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Relationship Management was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
|Module 01: Introduction to Customer Relationship Management (CRM)|
|Introduction to Customer Relationship Management (CRM)||00:22:00|
|Module 02: CRM Fundamentals|
|Module 03: CRM Strategies|
|Module 04: Data Analysis in CRM|
|Data Analysis in CRM||00:28:00|
|Module 05: CRM Databases|
|Module 06: Deepening Customer Relationship|
|Deepening Customer Relationship||00:23:00|
|Module 07: Handling Customer Complaints|
|Handling Customer Complaints||00:22:00|
|Module 08: Future of CRM|
|Future of CRM||00:25:00|
|Assignment – Customer Relationship Management||00:00:00|
The Diploma in Quality Assurance (QA) & Quality Management at QLS Level 5 course offers a profound journey into the world …
$427.70 ex Vat