Dive deep into the intricacies of ‘Customer Service & Environment‘ with our comprehensive course. Explore the vital concepts that shape exceptional customer service, discover the art of effective organisation and management, and navigate the digital world with the inclusion of social media tools. As brands evolve in today’s digital age, understanding the relationship between customers and their chosen brands has never been more crucial. Enrol now to propel your knowledge in this dynamic domain.
After studying the course materials of the Customer Service & Environment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
This Customer Service & Environment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Service & Environment was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
|Module 01: Concepts and Practices in Customer Service Delivery|
|Concepts and Practices in Customer Service Delivery||00:13:00|
|Module 02: Organise Customer Service Delivery|
|Organise Customer Service Delivery||00:14:00|
|Module 03: Structure of Customer Service|
|Structure of Customer Service||00:14:00|
|Module 04: Customer Relationship Management (CRM)|
|Customer Relationship Management (CRM)||00:18:00|
|Module 05: Customer Satisfaction & Relationship with Brand|
|Customer Satisfaction & Relationship with Brand||00:15:00|
|Module 06: Monitoring and Resolution of Customers’ Complaints & Problems|
|Monitoring and Resolution of Customers’ Complaints & Problems||00:15:00|
|Module 07: Social Media Tools and Channels for a Business|
|Social Media Tools and Channels for a Business||00:15:00|
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