Ever dreamt of working in the heart of hospitality? Imagine greeting guests with a smile, ensuring their stay is exceptional, and becoming the face of a luxurious hotel. Our Hotel Front Desk Operations course equips you with the skills and knowledge to excel in this fast-paced and rewarding environment. Through engaging modules like ‘Arrival Experience’ and ‘Guest Experience Management’, you’ll gain the confidence to handle reservations, manage guest accounts, and provide exceptional service, ensuring every guest feels valued and leaves with a positive memory.

Learning Outcomes

• Master the fundamentals of front office operations in a hotel environment.
• Develop the skills to deliver exceptional guest service throughout their stay.
• Gain a comprehensive understanding of the arrival process and ensure a smooth check-in experience.
• Implement effective strategies to manage guest requests and resolve any issues promptly.
• Contribute to a positive and welcoming atmosphere for all hotel guests.

Why buy this Hotel Front Desk Operations Course?

1. Unlimited access to the course for a lifetime.
2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
3. Structured lesson planning in line with industry standards.
4. Immerse yourself in innovative and captivating course materials and activities.
5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
6. Flexibility to complete the Course at your own pace, on your own schedule.
7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
8. Unlock career resources for CV improvement, interview readiness, and job success.

Certification

After studying the course materials of the Hotel Front Desk Operations there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this Hotel Front Desk Operations course for?

• Individuals with a passion for hospitality seeking a career in hotels.
• Those looking to develop transferable customer service skills.
• Anyone interested in a dynamic and guest-oriented role.
• School leavers or career changers seeking a new opportunity.
• Hospitality professionals seeking to refresh their knowledge.

Prerequisites

This Hotel Front Desk Operations does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Hotel Front Desk Operations was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

• Front Desk Agent (Average Salary: £18,000 – £22,000 Annually)
• Guest Service Representative (Average Salary: £19,000 – £24,000 Annually)
• Reservations Agent (Average Salary: £17,000 – £21,000 Annually)
• Concierge (Average Salary: £22,000 – £28,000 Annually)
• Hotel Duty Manager (Average Salary: £25,000 – £30,000 Annually)
• Hotel Supervisor (Average Salary: £23,000 – £27,000 Annually)