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Do you dream of working in the fast-paced and dynamic world of hospitality? Imagine yourself greeting guests with a smile, managing hotel operations, or ensuring exceptional service throughout a guest’s stay. Our Hotel Management with Hotel Receptionist and Hospitality Management course equips you with the knowledge and skills to thrive in this exciting industry. This comprehensive program covers everything from the fundamentals of hotel operations to the intricacies of guest service, providing you with a solid foundation for a fulfilling career in hospitality.
This course delves into various aspects of hotel management, including housekeeping, human resources, quality control, and marketing. You’ll gain a thorough understanding of interdepartmental communication, ensuring seamless guest experiences. Additionally, you’ll explore the essential role of the hotel receptionist, the first point of contact for guests, and develop the necessary skills to provide exceptional hospitality.
By the end of this course, you’ll be well-prepared to confidently launch your hospitality career. Whether you aspire to become a hotel receptionist, pursue hotel management roles, or explore other opportunities within the industry, this program will equip you with the expertise and knowledge to succeed.
After studying the course materials of the Hotel Management with Hotel Receptionist and Hospitality Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
This Hotel Management with Hotel Receptionist and Hospitality Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Hotel Management with Hotel Receptionist and Hospitality Management was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Introduction to Hotel Management | |||
Hotel Business Administration | 00:15:00 | ||
Type of Hotels | 00:15:00 | ||
Hotel Administration Structure | 00:15:00 | ||
Hospitality Management | |||
Introduction to Hospitality Management | 01:00:00 | ||
Characteristics of the Hospitality Industry | 00:15:00 | ||
Relationship Between the Hospitality Industry and Tourism | 00:15:00 | ||
Influences Which Affect the Industry | 00:15:00 | ||
The Development of the Hospitality Industry | 01:00:00 | ||
Hospitality Brands | 00:15:00 | ||
Accommodation | 01:00:00 | ||
Food Service | 01:00:00 | ||
Successful Quality Management | 01:00:00 | ||
Housekeeping, Engineering & Security | |||
Housekeeping | 00:15:00 | ||
Engineering Department | 00:15:00 | ||
Security Departments | 00:15:00 | ||
Human Resource Management | |||
Human Resource Management | 01:00:00 | ||
Roles of HRM | 00:15:00 | ||
Quality Management | |||
Quality Management | 00:15:00 | ||
Marketing | |||
Marketing | 00:45:00 | ||
Market Strategy in Hotel Industry | 00:30:00 | ||
Interdepartmental Communications Skills | |||
Interdepartmental Communications | 00:15:00 | ||
Communication Skills | 00:45:00 | ||
Hotel Receptionist | |||
An Overview of Hotel Reception | 01:00:00 | ||
Hotel Reception Standard Procedures | 00:30:00 | ||
Communication Skills Required for Hotel Reception | 01:00:00 | ||
Customer Service in Hotel Reception | 00:30:00 | ||
Telephone Handling in a Hotel | 01:00:00 | ||
How to Handle Difficult Hotel Guests | 00:40:00 | ||
Administrative Skills as a Hotel Receptionist | 00:30:00 | ||
Computer Skills and Programs | 00:15:00 | ||
Brand Standards in the Hospitality World | 00:25:00 | ||
Being a Team Player: Working with Other Hotel Departments | 00:15:00 | ||
Safety and Security in the Hotel | 01:00:00 | ||
Sales and Marketing as a Hotel Receptionist | 00:30:00 | ||
Dressing the Part: Creating the Professional Look in Hospitality | 00:15:00 | ||
Keeping Stress Under Control on the Job | 00:30:00 | ||
Legal Issues in Hospitality | 00:30:00 | ||
The Future for Hotel Receptionists | 00:30:00 | ||
Hospitality | |||
Introduction to Hospitality | 00:15:00 | ||
Characteristics of the Hospitality Industry | 00:15:00 | ||
Relationship Between the Hospitality Industry and Tourism | 00:15:00 | ||
Types of Accommodation | 00:15:00 | ||
Types of Room | 00:30:00 | ||
Types of Hotel Guests | 00:15:00 |
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