Hotel Receptionist Training

Last updated: August 17, 2026

Language: English

Flexible Schedule

The Hotel Receptionist Training course is designed to provide learners with the essential skills needed to work confidently at a hotel front desk. It covers key areas such as guest check-in and check-out, reservations, customer service, telephone and email communication, handling enquiries, and managing guest records. Learners will also explore professional etiquette, problem-solving, and dealing with challenging situations. By the end of the course, students will be prepared to support smooth hotel reception operations and deliver a professional guest experience.

Course Curriculum

Section 01: Foundations of Hospitality The Receptionist’s Role
	Module 01: Foundations of Hospitality The Receptionist’s Role	00:22:00
Section 02: Front Desk Operations Technology Essentials
	Module 02: Front Desk Operations Technology Essentials	00:23:00
Section 03: Guest Service Excellence Advanced Communication
	Module 03: Guest Service Excellence Advanced Communication	00:21:00
Section 04: Sales Revenue Awareness Guest Engagement
	Module 04: Sales Revenue Awareness Guest Engagement	00:23:00
Section 05: Safety Security Legal Compliance at The Front Desk
	Module 05: Safety Security Legal Compliance at The Front Desk	00:22:00
Section 06: Career Growth Teamwork Leadership in Hospitality
	Module 06: Career Growth Teamwork Leadership in Hospitality	00:21:00