Office Admin and Reception

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Office Admin and Reception

Level: Intermediate
Modules: 58 Modules
Duration: 11 hours, 16 minutes
Students: 51

Overview

Learn how to become an exemplary Receptionist and positively represent your company when interacting with all clients and customers. Every business needs an efficient administrator to manage the Front-Office, along with providing support and assistance to their boss. We can coach you to become an excellent Receptionist and gain all the required business skills that you’ll need to succeed, and the confidence with which to use them.

Description

The course has been compiled by industry experts and provides an overview of the responsibilities of a valued Receptionist. You will be tutored in a wide range of administrative practises, so that you can immediately start to use them in the office. It also includes training in customer-facing etiquette and suggestions on how to positively improve your company’s reputation with clients. Various other crucial office aptitudes will be covered, such as; Time Management, Travel Arrangement, Record Keeping, and Business Writing. Make sure you present the efficiency of your company by enrolling now.

Learning outcomes:

Understand the basic requirements needed to run receptions areas efficiently
Gain the all-round skills to be a first-class Receptionist
Learn how to represent your boss and company in reception
Be skilled in organising travel and arranging executive meetings for others
Attain the ability to file and retrieve essential company records
Acquire the skills to apply excellent communicate practises at work
Display great customer service for clients and colleagues
Be trusted to handle internal finances and petty cash funding

Why People Love And Enrol In The Receptionist Skills From Studyhub:

Instantly accessible CPD-accredited certificate on successful completion of this Receptionist Skills
24/7 access to the course for 12 months
Study at your own pace
No hidden fees or exam charges
Full Tutor support on weekdays (Monday – Friday)
Efficient assessment and instant results

Method of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.

To enhance your knowledge regarding the course and to further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish.

After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Certification

After completing the MCQ assessment, you will qualify for the CPD Certificate from Studyhub, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15.

Who is This course for?

This course is primarily designed to provide coaching and training for those individuals who aspire to work as Receptionists or a similar role such as a Secretary or PA.

Requirements

There are no specific prerequisites to enrol in this Receptionist Skills. Anyone and everyone can take this course.

The Receptionist Skills is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career Path

This course provides training and a comprehensive overview of all the skills and knowledge that are needed by a Receptionist or a similar administrative role. As such, it will cover the following roles and careers:

Receptionist
Administrative Manager
Personal Assistant
Private Secretary
Human Resources staff

Course Curriculum

Office Admin and Reception
	Module 1: Introduction to Reception and Receptionist	00:11:00
	Module 2: Business Telephone Skills	00:19:00
	Module 3: Representing Your Boss and Company	00:34:00
	Module 4: Mail Services and Shipping	00:25:00
	Module 5: Travel Arrangements	00:24:00
	Module 6: Organising Meeting and Conferences	00:25:00
	Module 7: Time Management	00:35:00
	Module 8: Record Keeping and Filing Systems	00:28:00
	Module 9: Business Writing Skills	00:40:00
	Module 10: Organisational Skills	00:25:00
	Module 11: Communication Skills	00:25:00
	Module 12: Customer Service	00:16:00
	Module 13: Effective Planning and Scheduling	00:46:00
	Module 14: Invoicing/Petty Cash	00:27:00
	Module 15: Business Environment	00:19:00
Advanced MS Excel
	How to Get the most of the course	00:01:00
	Text formulas in Excel	00:08:00
	Text Formulas Exercise	00:01:00
	Text Formulas Exercise (answers)	00:01:00
	Mathematical Formulas In Excel	00:04:00
	Mathematical Formulas Exercise	00:01:00
	Mathematical Formulas Exercise (answers)	00:01:00
	Date and Time Formulas In Excel	00:06:00
	Date and Time Formulas Exercise	00:01:00
	Date and Time Exercise Formulas (answers)	00:01:00
	Logic Formulas In Excel	00:12:00
	Logic Formula Exercise	00:01:00
	Logic Formula Exercise (answers)	00:01:00
	Financial Formula In Excel	00:06:00
	Financial Formula Exercise	00:01:00
	Financial Formula Exercise (answers)	00:02:00
	Informational Formula In Excel	00:04:00
	Informational Formula Exercise	00:01:00
	Informational Formula Exercise (answers)	00:01:00
	Getting Traffic To Your Site	01:00:00
	Menu Example with Excel Vlookup	00:08:00
	Wildcard Search with Excel Vlookup	00:09:00
	Looking to the Left with Excel Vlookup	00:17:00
	2-Way Lookup	00:14:00
	Comparing Lists with Excel Vlookup	00:03:00
	Microsoft Excel Vlookup Tips and Tricks	00:14:00
	Power Query Intro and Excel version	00:03:00
	Excel Power Query – Introduction	00:03:00
	Enabling M in Power Query	00:02:00
	Transform Data – Trim in Excel Power Query	00:05:00
	Transform Data – Format Dates and Values in Excel Power Query	00:02:00
	Simple Expressions	00:08:00
	Simple Expressions – Nested Expressions	00:03:00
	Transform Data – Parsing URLs in Excel Power Query	00:05:00
	Variables	00:08:00
	Formatting Excel Keyboard Shortcuts	00:02:00
	Table Excel Keyboard Shortcuts	00:02:00
	Editing Excel Keyboard Shortcuts	00:05:00
	Formula Excel Keyboard Shortcuts	00:03:00
	Workbook Excel Keyboard Shortcuts	00:02:00
	Handy Excel Shortcuts Keyboard Shortcuts	00:05:00
Mock Exam
	Mock Exam – Office Admin and Reception	00:20:00
Final Exam
	Final Exam – Office Admin and Reception	00:20:00