Receptionist Skills Training

Last updated: August 17, 2026

Language: English

Flexible Schedule

The Receptionist Skills Training course is designed to develop the essential skills needed to work effectively in a professional reception role. It covers key areas such as greeting visitors, telephone handling, appointment scheduling, email communication, record keeping, and customer service. Learners will also explore professional etiquette, time management, handling enquiries, and dealing with challenging situations. By the end of the course, students will be able to manage reception duties confidently and provide a welcoming, organised, and professional service.

Course Curriculum

Section 01: First Impressions Professional Standards
	Module 01: First Impressions Professional Standards	00:23:00
Section 02: Communication Excellence Handling Challenging Interactions
	Module 02: Communication Excellence Handling Challenging Interactions	00:21:00
Section 03: Telephone Multi Channel Communication Skills
	Module 03: Telephone Multi Channel Communication Skills	00:23:00
Section 04: Customer Service Problem Solving Rapport Building
	Module 04: Customer Service Problem Solving Rapport Building	00:23:00
Section 05: Administration Technology and Time Management
	Module 05: Administration Technology and Time Management	00:21:00
Section 06: Data Protection Security Front Desk Safety
	Module 06: Data Protection Security Front Desk Safety	00:22:00
Section 07: Professional Writing Building Workplace Confidence
	Module 07: Professional Writing Building Workplace Confidence	00:22:00