| Telemarketing | |||
| Telemarketing and Types of Telemarketing | 00:18:00 | ||
| Business Practice | 01:00:00 | ||
| What’s Missing in Telephone Communication? | 00:15:00 | ||
| Verbal Communication Techniques | 00:15:00 | ||
| Who are Your Customers? | 00:15:00 | ||
| To Serve and Delight | 00:05:00 | ||
| Did You Hear Me? | 00:15:00 | ||
| Asking the Right Questions | 00:15:00 | ||
| Saying No | 00:05:00 | ||
| Sales by Phone | 00:10:00 | ||
| Taking Messages | 00:05:00 | ||
| Staying Out of Voice Mail Jail | 00:05:00 | ||
| Closing Down the Voice | 00:10:00 | ||
| Cold and Warm Calls | 00:15:00 | ||
| Developing a Script | 00:15:00 | ||
| Perfecting the Script | 00:15:00 | ||
| Handling Objections | 00:30:00 | ||
| Negotiation Techniques | 00:15:00 | ||
| It’s More Than Just a Phase | 00:15:00 | ||
| Phone Tag and Getting the Call Back | 00:15:00 | ||
| Stress Busting | 00:05:00 | ||
| Campaign Delivery | 01:00:00 | ||
| Assignment | |||
| Assignment – Telemarketing | 00:00:00 | ||
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