Overview

Brush up on your customer service and hospitality skills and learn proper etiquette for dealing with guests, clients and customers, with this professional training course.

The Understanding Excellence in Customer Relationship Management is a skills-focused course for those who work in customer service or hospitality. You will learn how to deal with customers, clients and guests in a variety of situations using practical case studies to build on your industry knowledge.

This course is ideal for hotel receptionists, waiting staff, and catering professionals, equipping them with the skills to provide quality service at all times and ensure complete customer satisfaction.

Why buy this Understanding Excellence in Customer Relationship Management?

  1. Unlimited access to the course for forever
  2. Digital Certificate, Transcript, student ID all included in the price
  3. Absolutely no hidden fees
  4. Directly receive CPD accredited qualifications after course completion
  5. Receive one to one assistance on every weekday from professionals
  6. Immediately receive the PDF certificate after passing
  7. Receive the original copies of your certificate and transcript on the next working day
  8. Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Understanding Excellence in Customer Relationship Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Understanding Excellence in Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. 

Prerequisites

This Understanding Excellence in Customer Relationship Management was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Understanding Excellence in Customer Relationship Management is a great way for you to gain multiple skills from the comfort of your home.

Course Curriculum

Understanding Excellence in Customer Relationship Management
Module 01: Introduction to Hospitality Management 00:24:00
Module 02: An Overview of Hotel Industry 00:18:00
Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00
Module 04: The Process of Development and Training in Hospitality Industry 00:24:00
Module 05: Management of Front Office Operations 00:19:00
Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00
Module 07: Management of Food and Beverage Operations 00:20:00
Module 08: Management of Service Quality in Hospitality Industry 00:20:00
Module 09: Marketing in Travel and Tourism Business 00:24:00
Module 10: Accounting in Hospitality Industry 00:26:00
Module 11: Customer Satisfaction 00:23:00
Module 12: E-Hospitality and Technology 00:22:00
Mock Exam
Mock Exam – Understanding Excellence in Customer Relationship Management 00:20:00
Final Exam
Final Exam – Understanding Excellence in Customer Relationship Management 00:20:00

What Our Learners Say

Studyhub Course Certification

Add a new crest to your professional endeavour now with successful completion of this resourceful course developed diligently by Studyhub. Upskill yourself with quality education, and attain this accredited certificate to manifest a rock-solid foundation of your knowledge. Enhance your CV, showcase this added glory with pride and confidence.

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