Communication Skills Master Class

Embark on an enlightening journey with the “Communication Skills Master Class,” designed to transform the way you interact in professional settings. This comprehensive course dives deep into the essentials, starting with the foundation of basic communication skills. You’ll discover the art of conveying your ideas effectively, whether in one-on-one conversations or larger group discussions. By mastering these techniques, you can confidently navigate any organisational environment.

In the next stage, explore strategic communications and organisational dynamics. Learn to create impactful communication plans that align with business goals and enhance team collaboration. These skills are crucial for ensuring that your messages resonate with your audience, leading to more productive and harmonious workplace interactions. Whether you are planning presentations or strategising company-wide communications, this course has you covered.

Finally, the course addresses the nuances of conflict resolution. Gain the ability to manage disputes and foster a positive atmosphere within your team. By the end of this master class, you will be well-equipped with the skills necessary to handle any communication challenge with finesse, making you an invaluable asset to any organisation.

Learning Outcomes

Master the basics of effective communication in various contexts.
Develop strategic communication plans tailored to organisational needs.
Enhance group discussion skills to facilitate better teamwork.
Apply communication techniques to resolve conflicts efficiently.
Understand the importance of strategic communication in achieving business objectives.

Why buy this Communication Skills Master Class Course?

Unlimited access to the course for a lifetime.
Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
Structured lesson planning in line with industry standards.
Immerse yourself in innovative and captivating course materials and activities.
Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
Flexibility to complete the Course at your own pace, on your own schedule.
Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
Unlock career resources for CV improvement, interview readiness, and job success.

Certification

After studying the course materials of the Communication Skills Master Class there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this Communication Skills Master Class course for?

Professionals seeking to improve their communication abilities.
Team leaders aiming to foster better collaboration.
Individuals looking to enhance their conflict resolution skills.
Managers who need to create effective communication strategies.
Anyone interested in mastering strategic communication in business.

Prerequisites

This Communication Skills Master Class does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication Skills Master Class was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

Communication Specialist: £25,000 – £45,000 Per Annum
Public Relations Manager: £30,000 – £60,000 Per Annum
Corporate Trainer: £28,000 – £50,000 Per Annum
Human Resources Manager: £35,000 – £55,000 Per Annum
Marketing Communications Manager: £32,000 – £58,000 Per Annum
Conflict Resolution Specialist: £27,000 – £48,000 Per Annum

Course Curriculum

Section 01: Basic Communication Skills
	Definition of Communication	00:03:00
	Elements of Communication	00:04:00
	Communication Styles	00:03:00
	Steps in Communication Process	00:01:00
	Step 1 of Communication Process	00:02:00
	Step 1 Explained – Goal and preparation	00:05:00
	Step 1 Explained – Practicing Positive Intent	00:02:00
	Step 1 Explained – Understanding Assumptions	00:06:00
	Step 2 of Communication Process	00:04:00
	Characteristics of Clear Message	00:04:00
	Three Different Communication Styles	00:06:00
	Assertive Communication Style	00:02:00
	Body Language and Signals	00:03:00
	Third Step in Communication – Seeing Feedback	00:04:00
	Listening Skills – Listen with Compassion	00:04:00
	Listening Skills – Meaning of Paraphrasing	00:02:00
	Ways to Improve Communication and Knowledge Check	00:05:00
	Increase Effectiveness of Communication	00:08:00
	8 Guidelines for Giving Praise and Feedback	00:05:00
	Additional Tips for Effective Communications	00:09:00
Section 02: Communication in Organisations & Strategic Communications
	Communication Requirements in Business	00:08:00
	Skills required in corporate communication	00:06:00
	Interactive Communications	00:08:00
	Reason why Communication Fails	00:03:00
	Communication Channels and Their Problems	00:06:00
	Indications of Incompetent Communication	00:06:00
	Other reasons for Communication failure	00:04:00
	Strategic Communication Liner Model	00:05:00
	Strategic Communication Adaptive Model	00:04:00
	Strategic Communication Interpretive Model	00:04:00
	Strategic Communication in Public Communication	00:09:00
	Resources and Audience for Strategic Public Communication	00:07:00
	Source of Strategic Communication	00:05:00
	Strategic Communication – Summary of three models	00:12:00
	Strategic Communication – Guidelines for Interpretative Models	00:05:00
	Strategic Communication – Public Communications	00:11:00
	Internal Communication – Orientation	00:09:00
	Internal Communication – Moral Compansation and Benefits	00:07:00
	Internal Communication – Organisation Change	00:07:00
	External Communication – Issues Management	00:06:00
	External Communication and PR	00:05:00
	External Communication – Issue Management – Organisation Response	00:13:00
	External Communication – Image Management and Issue Advocacy	00:06:00
	External Communication – Risk and Crisis Communication	00:10:00
	Case Study on Corporate Strategic Communication	00:09:00
Section 03: How to Make Strategic Communication Plans
	What is Strategy?	00:06:00
	What is Communication Strategy?	00:05:00
	When Communication Strategy is required	00:04:00
	Why Communication Strategy is required	00:03:00
	Information we need before making strategy	00:08:00
	Setting Goals and Identify Audience	00:08:00
	Catagorise your Audience to help draft right message	00:04:00
	Drafting Message to cater your audience	00:04:00
	Channels and Timing of Communication	00:05:00
	Resources risk and Evaluation of communication strategy	00:04:00
	Summary of Communication Strategy	00:03:00
	Strategic Communication Plan Template	00:04:00
	Strategic Communication Plan	00:04:00
	Difference between Strategic and Tactical Communication	00:03:00
	Traditional Planning and why Refreshed Approached	00:05:00
	Change Management – What are concerns?	00:03:00
	Refreshed Approach to Communication Planning	00:07:00
	Possible Problems in Communication Plan, Success measurement	00:06:00
	Measure, Feedback and Manage Cynics	00:03:00
	Social Aspects of Communication Strategy	00:12:00
	Additional Planning on Social Aspects of Communication Strategy	00:04:00
	Strategic Communication – American Airlines Case Study	00:33:00
Section 04: Group Discussions Skills
	How to Succeed in Group Communication	00:10:00
	Defining Group Communication	00:08:00
	Elements of Group Communication and Types of Group	00:08:00
	Advantages and Disadvantages of Group Discussion	00:08:00
	How to prepare for group Discussion	00:07:00
	Practice for group Discussion and other aspects	00:08:00
	Dos and Don’t group Discussion	00:08:00
Section 05: Communication Skills for Conflict Resolution
	Summary of previous class	00:05:00
	What is conflict – class discussion?	00:07:00
	Communication in Conflict	00:08:00
	Meaning of Positive intent in difficult situations	00:09:00
	Positive Intent – Example	00:05:00
	De-escalating Emotions as a method to communicate in Conflicts	00:06:00
	Detached Responsibility method in resolving conflicts	00:13:00
	Keys to handle Angry Peoples	00:06:00
	Keys to deal with denial	00:04:00
	Uncovering Hidden Agendas	00:06:00
	Giving Negative Feedback	00:09:00
	Receiving Negative Feedback and Exercise	00:08:00
Assignment
	Assignment – Communication Skills Master Class	00:00:00