Communication Skills Master Class

Last updated: June 11, 2024
|
Language: English
|
Flexible Schedule

Embark on an enlightening journey with the “Communication Skills Master Class,” designed to transform the way you interact in professional settings. This comprehensive course dives deep into the essentials, starting with the foundation of basic communication skills. You’ll discover the art of conveying your ideas effectively, whether in one-on-one conversations or larger group discussions. By mastering these techniques, you can confidently navigate any organisational environment.

In the next stage, explore strategic communications and organisational dynamics. Learn to create impactful communication plans that align with business goals and enhance team collaboration. These skills are crucial for ensuring that your messages resonate with your audience, leading to more productive and harmonious workplace interactions. Whether you are planning presentations or strategising company-wide communications, this course has you covered.

Finally, the course addresses the nuances of conflict resolution. Gain the ability to manage disputes and foster a positive atmosphere within your team. By the end of this master class, you will be well-equipped with the skills necessary to handle any communication challenge with finesse, making you an invaluable asset to any organisation.

Learning Outcomes

  1. Master the basics of effective communication in various contexts.
  2. Develop strategic communication plans tailored to organisational needs.
  3. Enhance group discussion skills to facilitate better teamwork.
  4. Apply communication techniques to resolve conflicts efficiently.
  5. Understand the importance of strategic communication in achieving business objectives.

Why buy this Communication Skills Master Class Course?

  1. Unlimited access to the course for a lifetime.
  2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
  3. Structured lesson planning in line with industry standards.
  4. Immerse yourself in innovative and captivating course materials and activities.
  5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
  6. Flexibility to complete the Course at your own pace, on your own schedule.
  7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
  8. Unlock career resources for CV improvement, interview readiness, and job success.

Certification

After studying the course materials of the Communication Skills Master Class there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this Communication Skills Master Class course for?

  • Professionals seeking to improve their communication abilities.
  • Team leaders aiming to foster better collaboration.
  • Individuals looking to enhance their conflict resolution skills.
  • Managers who need to create effective communication strategies.
  • Anyone interested in mastering strategic communication in business.

Prerequisites

This Communication Skills Master Class does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication Skills Master Class was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

  • Communication Specialist: £25,000 – £45,000 Per Annum
  • Public Relations Manager: £30,000 – £60,000 Per Annum
  • Corporate Trainer: £28,000 – £50,000 Per Annum
  • Human Resources Manager: £35,000 – £55,000 Per Annum
  • Marketing Communications Manager: £32,000 – £58,000 Per Annum
  • Conflict Resolution Specialist: £27,000 – £48,000 Per Annum

Course Curriculum

Section 01: Basic Communication Skills
Definition of Communication 00:03:00
Elements of Communication 00:04:00
Communication Styles 00:03:00
Steps in Communication Process 00:01:00
Step 1 of Communication Process 00:02:00
Step 1 Explained – Goal and preparation 00:05:00
Step 1 Explained – Practicing Positive Intent 00:02:00
Step 1 Explained – Understanding Assumptions 00:06:00
Step 2 of Communication Process 00:04:00
Characteristics of Clear Message 00:04:00
Three Different Communication Styles 00:06:00
Assertive Communication Style 00:02:00
Body Language and Signals 00:03:00
Third Step in Communication – Seeing Feedback 00:04:00
Listening Skills – Listen with Compassion 00:04:00
Listening Skills – Meaning of Paraphrasing 00:02:00
Ways to Improve Communication and Knowledge Check 00:05:00
Increase Effectiveness of Communication 00:08:00
8 Guidelines for Giving Praise and Feedback 00:05:00
Additional Tips for Effective Communications 00:09:00
Section 02: Communication in Organisations & Strategic Communications
Communication Requirements in Business 00:08:00
Skills required in corporate communication 00:06:00
Interactive Communications 00:08:00
Reason why Communication Fails 00:03:00
Communication Channels and Their Problems 00:06:00
Indications of Incompetent Communication 00:06:00
Other reasons for Communication failure 00:04:00
Strategic Communication Liner Model 00:05:00
Strategic Communication Adaptive Model 00:04:00
Strategic Communication Interpretive Model 00:04:00
Strategic Communication in Public Communication 00:09:00
Resources and Audience for Strategic Public Communication 00:07:00
Source of Strategic Communication 00:05:00
Strategic Communication – Summary of three models 00:12:00
Strategic Communication – Guidelines for Interpretative Models 00:05:00
Strategic Communication – Public Communications 00:11:00
Internal Communication – Orientation 00:09:00
Internal Communication – Moral Compansation and Benefits 00:07:00
Internal Communication – Organisation Change 00:07:00
External Communication – Issues Management 00:06:00
External Communication and PR 00:05:00
External Communication – Issue Management – Organisation Response 00:13:00
External Communication – Image Management and Issue Advocacy 00:06:00
External Communication – Risk and Crisis Communication 00:10:00
Case Study on Corporate Strategic Communication 00:09:00
Section 03: How to Make Strategic Communication Plans
What is Strategy? 00:06:00
What is Communication Strategy? 00:05:00
When Communication Strategy is required 00:04:00
Why Communication Strategy is required 00:03:00
Information we need before making strategy 00:08:00
Setting Goals and Identify Audience 00:08:00
Catagorise your Audience to help draft right message 00:04:00
Drafting Message to cater your audience 00:04:00
Channels and Timing of Communication 00:05:00
Resources risk and Evaluation of communication strategy 00:04:00
Summary of Communication Strategy 00:03:00
Strategic Communication Plan Template 00:04:00
Strategic Communication Plan 00:04:00
Difference between Strategic and Tactical Communication 00:03:00
Traditional Planning and why Refreshed Approached 00:05:00
Change Management – What are concerns? 00:03:00
Refreshed Approach to Communication Planning 00:07:00
Possible Problems in Communication Plan, Success measurement 00:06:00
Measure, Feedback and Manage Cynics 00:03:00
Social Aspects of Communication Strategy 00:12:00
Additional Planning on Social Aspects of Communication Strategy 00:04:00
Strategic Communication – American Airlines Case Study 00:33:00
Section 04: Group Discussions Skills
How to Succeed in Group Communication 00:10:00
Defining Group Communication 00:08:00
Elements of Group Communication and Types of Group 00:08:00
Advantages and Disadvantages of Group Discussion 00:08:00
How to prepare for group Discussion 00:07:00
Practice for group Discussion and other aspects 00:08:00
Dos and Don’t group Discussion 00:08:00
Section 05: Communication Skills for Conflict Resolution
Summary of previous class 00:05:00
What is conflict – class discussion? 00:07:00
Communication in Conflict 00:08:00
Meaning of Positive intent in difficult situations 00:09:00
Positive Intent – Example 00:05:00
De-escalating Emotions as a method to communicate in Conflicts 00:06:00
Detached Responsibility method in resolving conflicts 00:13:00
Keys to handle Angry Peoples 00:06:00
Keys to deal with denial 00:04:00
Uncovering Hidden Agendas 00:06:00
Giving Negative Feedback 00:09:00
Receiving Negative Feedback and Exercise 00:08:00
Assignment
Assignment – Communication Skills Master Class 00:00:00
Communication Skills Master Class
Original price was: $557.70.Current price is: $26. ex Vat

Exclusive Deal! 95% Off, Today Only!

Add to Cart
🔥 10 Units sold in last 6 Hours
cpdy aoht Qlc

This course includes:

  • level Skill Level
  • course_duration Duration
    8 hours, 58 minutes
  • studentsStudents
    4 Students