In a world where customer satisfaction is paramount, “Complaints Handling for Customer Care: Best Practices” emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences.
This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
|Module 01: Complaints & Customer Value|
|Complaints & Customer Value||00:14:00|
|Module 02: Building Rapport & Trust|
|Building Rapport & Trust||00:11:00|
|Module 03: Effective Communication|
|Module 04: Handling Various Customer Types|
|Handling Various Customer Types||00:13:00|
|Module 05: Customer-Centric Complaint Resolution|
|Customer-Centric Complaint Resolution||00:14:00|
|Module 06: Proactive Complaint Prevention and Service Recovery|
|Proactive Complaint Prevention and Service Recovery||00:14:00|
|Module 07: Advanced Technology and Tools in Customer Care|
|Advanced Technology and Tools in Customer Care||00:22:00|
The Diploma in Quality Assurance (QA) & Quality Management at QLS Level 5 course offers a profound journey into the world …
$427.70 ex Vat