Step into the realm of excellence with the “Complete Customer Service and Communication Skills” course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer’s heart, setting the gold standard in service delivery.
This Complete Customer Service and Communication Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
|Complete Customer Service and Communication Skills|
|Module One: Who We Are and What We Do||00:17:00|
|Module Two: Establishing Your Attitude||00:12:00|
|Module Three: Identifying and Addressing Customer Needs||00:12:00|
|Module Four: Generating Return Business||00:14:00|
|Module Five: In-Person Customer Service||00:10:00|
|Module Six: Giving Customer Service over the Phone||00:12:00|
|Module Seven: Providing Electronic Customer Service||00:12:00|
|Module Eight: Recovering Difficult Customers||00:15:00|
|Module Nine: Understanding When to Escalate||00:14:00|
|Mock Exam – Complete Customer Service and Communication Skills||00:20:00|
|Final Exam – Complete Customer Service and Communication Skills||00:20:00|
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