The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues.
After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.
This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home.
Customer Service Manager Training and Front Desk Certification | |||
Module One – Customer Service : Who We Are and What We Do | 00:17:00 | ||
Module Two – Customer Service : Establishing Your Attitude | 00:12:00 | ||
Module Three – Customer Service : Identifying and Addressing Customer Needs | 00:12:00 | ||
Module Four – Customer Service : Generating Return Business | 00:14:00 | ||
Module Five: In-Person Customer Service | 00:10:00 | ||
Module Six – Customer Service : Giving Customer Service over the Phone | 00:12:00 | ||
Module Seven – Customer Service : Providing Electronic Customer Service | 00:12:00 | ||
Module Eight – Customer Service : Recovering Difficult Customers | 00:15:00 | ||
Module Nine – Customer Service : Understanding When to Escalate | 00:14:00 |
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