IT Support Technician

Home
Course
IT & Software
IT Support Technician

Level: Intermediate
Modules: 128 Modules
Duration: 2 days, 1 hour
Students: 0

Navigate the multifaceted domain of IT support with our “IT Support Technician” course, a pathway to mastering the essentials of technology support in diverse environments. This curriculum embarks on a comprehensive journey, beginning with the foundational aspects of software, including operating systems and application management. As you move through the modules, you’ll encounter a blend of technical knowledge and practical application, from understanding the intricacies of software licensing to mastering hardware devices and peripherals. This course is meticulously structured to equip you with not just the theoretical aspects of IT support, but also the hands-on skills required for effective troubleshooting and problem-solving in real-world scenarios.

Progressing further, the course delves into the critical areas of security, including risk management, cybersecurity, and data protection. You’ll gain insights into managing various threats and vulnerabilities, alongside learning the importance of robust security protocols. The course also encompasses essential knowledge in networking, covering topics from OSI layers to wireless security, preparing you for the complex nature of modern networks. Concluding with modules on basic IT literacy, the program ensures you are well-versed in healthcare IT, server management, and effective communication within IT roles. By the end of this course, you’ll have a thorough understanding of the diverse components that make up IT support, ready to tackle challenges and advance your career in this dynamic field.

Learning Outcomes

Develop a comprehensive understanding of software systems and operating system configurations.
Master the skills in hardware setup, peripheral management, and troubleshooting.
Acquire in-depth knowledge of network infrastructure and wireless security.
Learn to manage IT risks and implement robust cybersecurity measures.
Gain expertise in healthcare IT and the implementation of EMR/EHR systems.

Why choose this IT Support Technician course?

Unlimited access to the course for a lifetime.
Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
Structured lesson planning in line with industry standards.
Immerse yourself in innovative and captivating course materials and activities.
Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
Flexibility to complete the Course at your own pace, on your own schedule.
Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
Unlock career resources for CV improvement, interview readiness, and job success.

Who is this IT Support Technician course for?

Aspiring IT support technicians and helpdesk professionals.
Individuals seeking to transition into IT roles or enhance their tech skills.
Professionals in healthcare IT looking to deepen their understanding of EMR systems.
Small business owners or managers responsible for their IT infrastructure.
Students pursuing a career in network or systems administration.

Career path

IT Support Technician: £20,000 – £35,000
Network Administrator: £25,000 – £40,000
Systems Administrator: £27,000 – £45,000
Cybersecurity Analyst: £30,000 – £55,000
Healthcare IT Specialist: £26,000 – £42,000
Helpdesk Manager: £28,000 – £48,000

Prerequisites

This IT Support Technician does not require you to have any prior qualifications or experience. You can just enrol and start learning.This IT Support Technician was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Certification

After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.

Course Curriculum

Software:
	What is an Operating System	00:48:00
	Configuring the Operating System	00:06:00
	What is an Application	00:10:00
	Using Control Panel	00:18:00
	Software and Concepts	00:11:00
	Licensing	00:06:00
	Using Software	00:07:00
	Software Tools	00:10:00
	Software	00:14:00
	Hardware, Devices, and Peripherals	00:05:00
Hardware:
	Storage	00:12:00
	Connectivity Devices	00:05:00
	Network Components	00:09:00
	Identify the Importance of Risk Management	00:11:00
	Assess Risk	00:13:00
	Mitigate Risk	00:24:00
	Integrate Documentation into Risk Management	00:15:00
	Classify Threats and Threat Profiles	00:08:00
	Perform Ongoing Threat Research	00:13:00
	Resources that Aid in Research of Threats	00:03:00
	Implement Threat Modeling	00:10:00
	Assess the Impact of Reconnaissance Incidents	00:11:00
	Performing Reconnaissance on a Network	00:07:00
	Examining Reconnaissance Incidents	00:08:00
	Assess the Impact of Social Engineering	00:11:00
	Assessing the impact of Social Engineering	00:08:00
	Assessing the Impact of Phishing	00:03:00
	Types of Wireless Attacks	00:30:00
	Intrusion Monitoring	00:08:00
	Wireless Security Risks	00:22:00
	Authentication Attacks	00:21:00
	Rogue Devices	00:04:00
	Public Hotspots	00:07:00
	Wireless Security Monitoring	00:21:00
	Device Tracking	00:18:00
	WLAN Security Infrastructure	00:38:00
	Management Protocols	00:23:00
	Other RADIUS Solutions	00:16:00
Security:
	Recover from a Security Incident	00:10:00
	Introduction	00:30:00
	Child Safety Online	01:00:00
	Secure Payment Sites	01:00:00
	Online Banking	00:30:00
	How To Keep Your Password Safe	00:30:00
	How I Got Pharmed	01:00:00
	Virus Protection	01:00:00
	Self Maintenance	00:30:00
	Personal Information Online	01:00:00
	Is The Internet Safe?	00:30:00
	Importance of Cyber Security	00:30:00
	Spyware Can Destroy	00:30:00
	How Does Spyware Spread?	01:00:00
	How To Remove Spyware	01:00:00
	Common Scams	01:00:00
	Anti Spyware Program	01:00:00
	The Anti Anti-Spyware Programs	00:30:00
	Research And Learn More	00:30:00
	Choosing The Best Anti Spyware Tool	01:00:00
	Computer Security And Spyware	01:00:00
	The Programs To Avoid	00:15:00
	Is It Legal?	00:30:00
	Checklist Of Protection	00:15:00
	The Information Security Cycle	00:37:00
	Information Security Controls	00:36:00
	Authentication Methods	00:09:00
	Cryptography Fundamentals	00:56:00
	Security Policy Fundamentals	00:11:00
	Social Engineering	00:32:00
	Malware	00:25:00
	Software-Based Threats	00:22:00
	Based Threats	00:39:00
	Wireless Threats and Vulnerabilities	00:43:00
	Physical Threats and Vulnerabilities	00:09:00
	Manage Data Security	00:47:00
	Manage Application Security	00:55:00
	Manage Device and Host Security	01:08:00
	Manage Mobile Security	00:10:00
	A Risk Analysis	00:17:00
	Implement Vulnerability Assessment Tools and Techniques	00:05:00
	Scan for Vulnerabilities	00:27:00
	Mitigation and Deterrent Techniques	00:19:00
	Respond to Security Incidents	00:23:00
	Hardware and Peripherals	00:07:00
Networking:
	OSI Layers	00:44:00
	LANs and WANs	00:14:00
	Network Types	00:07:00
	Transmissions	00:36:00
	Cables	00:41:00
	Fiber Optics	00:17:00
	Converters and Connectors	00:27:00
	Wireless Security	00:15:00
	Authentication.prproj	00:21:00
	Wireless Security Threats	00:30:00
	TACACS	00:10:00
	Keys	00:26:00
	RADIUS	00:07:00
	VPN Technologies	00:16:00
	Tunneling Protocols.prproj	00:05:00
	Acceptable Use	01:00:00
	Common Problems	00:32:00
	Troubleshooting	00:28:00
	Network Technician Tools	00:50:00
	Physical and Logical Issues	00:19:00
	Open or Closed Ports	00:09:00
	ARP Issues	00:13:00
Basic IT Literacy:
	Core Concepts in Healthcare IT	00:06:00
	EMR EHR Issues	00:05:00
	Regulations, Standards, and Stakeholders	00:14:00
	HIPAA Controls and Compliance	00:08:00
	Roles and Responsibilities	00:10:00
	Manage Communication and Ethics Issues	00:15:00
	Legal Best Practices, Requirements, and Documentation	00:09:00
	Medical Document Imaging	00:04:00
	Sanitation Management	00:02:00
	Computing Essentials	00:05:00
	Networking	00:33:00
	Manage Servers and Software	00:27:00
	Hardware Support	00:14:00
	Set Up a Workstation	00:08:00
	Troubleshoot Basic IT Issues	00:15:00
	Troubleshoot Medical IT Issues	00:20:00
	Implementation of an EMR EHR System	00:34:00
	Change Control	00:08:00
	Manage Physical and Logical Security	00:36:00
	Implement Security Best Practices and Threat Mitigation Techniques	00:13:00
	Manage Remote Access	00:06:00
	Manage Wireless Security	00:15:00
	Perform Backups and Disaster Recovery	00:16:00