Imagine stepping into a bustling hotel lobby, where every detail speaks of impeccable management and outstanding service. Our “Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training” course is designed to equip you with the knowledge and skills needed to excel in the hospitality industry. From mastering front office operations to ensuring top-notch housekeeping, this course covers all facets of hotel management.
Throughout the curriculum, you’ll explore the intricacies of the hospitality sector. Delve into the recruitment process, training and development, and learn to manage various operations effectively. The course also emphasises the importance of customer satisfaction and service quality, ensuring you can create memorable experiences for guests.
By the end of the course, you’ll be proficient in marketing for travel and tourism, understanding e-hospitality, and leveraging technology. Whether you’re aiming to advance your career or start a new one, this course provides a comprehensive foundation in hotel management.
After studying the course materials of the Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Module 01: An Overview of Hotel Industry | |||
An Overview of Hotel Industry | 00:18:00 | ||
Module 02: The Process of Selection and Recruitment in Hospitality Industry | |||
The Process of Selection and Recruitment in Hospitality Industry | 00:21:00 | ||
Module 03: The Process of Development and Training in Hospitality Industry | |||
The Process of Development and Training in Hospitality Industry | 00:24:00 | ||
Module 04: Management of Front Office Operations | |||
Management of Front Office Operations | 00:19:00 | ||
Module 05: Management of Housekeeping, Engineering and Security Operations | |||
Management of Housekeeping, Engineering and Security Operations | 00:27:00 | ||
Module 06: Management of Food and Beverage Operations | |||
Management of Food and Beverage Operations | 00:20:00 | ||
Module 07: Management of Service Quality in Hospitality Industry | |||
Management of Service Quality in Hospitality Industry | 00:20:00 | ||
Module 08: Marketing in Travel and Tourism Business | |||
Marketing in Travel and Tourism Business | 00:24:00 | ||
Module 09: Customer Satisfaction | |||
Customer Satisfaction | 00:23:00 | ||
Module 10: E-Hospitality and Technology | |||
E-Hospitality and Technology | 00:22:00 |
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