Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training

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Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training

Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training

Level: Intermediate
Modules: 10 Modules
Duration: 3 hours, 38 minutes
Students: 23

The Professional Skills for Hotel Management course provides comprehensive training in various aspects of the hospitality industry, including hotel operations, front office management, housekeeping, food and beverage operations, customer satisfaction, marketing in travel and tourism, and utilizing e-hospitality technology.

Learning Outcomes:

Gain an understanding of the hotel industry and its operations.
Learn effective processes for selection, recruitment, and training in the hospitality sector.
Acquire skills in managing front office, housekeeping, engineering, and security operations.
Develop knowledge of food and beverage operations and service quality management.
Explore marketing strategies applicable to travel and tourism businesses.
Understand the significance of customer satisfaction and how to enhance it.
Learn how to utilize e-hospitality technology to improve hotel services and customer experience.

Why buy this Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training?

Unlimited access to the course for forever
Digital Certificate, Transcript, student ID all included in the price
Absolutely no hidden fees
Directly receive CPD accredited qualifications after course completion
Receive one to one assistance on every weekday from professionals
Immediately receive the PDF certificate after passing
Receive the original copies of your certificate and transcript on the next working day
Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this course for?

This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.

Prerequisites

This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training is a great way for you to gain multiple skills from the comfort of your home.

Course Curriculum

Module 01: An Overview of Hotel Industry
	An Overview of Hotel Industry	00:18:00
Module 02: The Process of Selection and Recruitment in Hospitality Industry
	The Process of Selection and Recruitment in Hospitality Industry	00:21:00
Module 03: The Process of Development and Training in Hospitality Industry
	The Process of Development and Training in Hospitality Industry	00:24:00
Module 04: Management of Front Office Operations
	Management of Front Office Operations	00:19:00
Module 05: Management of Housekeeping, Engineering and Security Operations
	Management of Housekeeping, Engineering and Security Operations	00:27:00
Module 06: Management of Food and Beverage Operations
	Management of Food and Beverage Operations	00:20:00
Module 07: Management of Service Quality in Hospitality Industry
	Management of Service Quality in Hospitality Industry	00:20:00
Module 08: Marketing in Travel and Tourism Business
	Marketing in Travel and Tourism Business	00:24:00
Module 09: Customer Satisfaction
	Customer Satisfaction	00:23:00
Module 10: E-Hospitality and Technology
	E-Hospitality and Technology	00:22:00