Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training

Imagine stepping into a bustling hotel lobby, where every detail speaks of impeccable management and outstanding service. Our “Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training” course is designed to equip you with the knowledge and skills needed to excel in the hospitality industry. From mastering front office operations to ensuring top-notch housekeeping, this course covers all facets of hotel management.

Throughout the curriculum, you’ll explore the intricacies of the hospitality sector. Delve into the recruitment process, training and development, and learn to manage various operations effectively. The course also emphasises the importance of customer satisfaction and service quality, ensuring you can create memorable experiences for guests.

By the end of the course, you’ll be proficient in marketing for travel and tourism, understanding e-hospitality, and leveraging technology. Whether you’re aiming to advance your career or start a new one, this course provides a comprehensive foundation in hotel management.

Learning Outcomes

Understand the structure and dynamics of the hotel industry.
Gain insight into effective selection and recruitment processes.
Develop skills to manage front office, housekeeping, and food and beverage operations.
Enhance ability to ensure high service quality and customer satisfaction.
Learn to utilise marketing strategies and technology in hospitality.

Module 01: An Overview of Hotel Industry
	An Overview of Hotel Industry	00:18:00
Module 02: The Process of Selection and Recruitment in Hospitality Industry
	The Process of Selection and Recruitment in Hospitality Industry	00:21:00
Module 03: The Process of Development and Training in Hospitality Industry
	The Process of Development and Training in Hospitality Industry	00:24:00
Module 04: Management of Front Office Operations
	Management of Front Office Operations	00:19:00
Module 05: Management of Housekeeping, Engineering and Security Operations
	Management of Housekeeping, Engineering and Security Operations	00:27:00
Module 06: Management of Food and Beverage Operations
	Management of Food and Beverage Operations	00:20:00
Module 07: Management of Service Quality in Hospitality Industry
	Management of Service Quality in Hospitality Industry	00:20:00
Module 08: Marketing in Travel and Tourism Business
	Marketing in Travel and Tourism Business	00:24:00
Module 09: Customer Satisfaction
	Customer Satisfaction	00:23:00
Module 10: E-Hospitality and Technology
	E-Hospitality and Technology	00:22:00