Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training
24 Students
Last updated: July 15, 2024
Language: English
Flexible Schedule
Imagine stepping into a bustling hotel lobby, where every detail speaks of impeccable management and outstanding service. Our “Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training” course is designed to equip you with the knowledge and skills needed to excel in the hospitality industry. From mastering front office operations to ensuring top-notch housekeeping, this course covers all facets of hotel management.
Throughout the curriculum, you’ll explore the intricacies of the hospitality sector. Delve into the recruitment process, training and development, and learn to manage various operations effectively. The course also emphasises the importance of customer satisfaction and service quality, ensuring you can create memorable experiences for guests.
By the end of the course, you’ll be proficient in marketing for travel and tourism, understanding e-hospitality, and leveraging technology. Whether you’re aiming to advance your career or start a new one, this course provides a comprehensive foundation in hotel management.
Learning Outcomes
- Understand the structure and dynamics of the hotel industry.
- Gain insight into effective selection and recruitment processes.
- Develop skills to manage front office, housekeeping, and food and beverage operations.
- Enhance ability to ensure high service quality and customer satisfaction.
- Learn to utilise marketing strategies and technology in hospitality.
Why buy this Professional Skills for Hotel Management Course?
- Unlimited access to the course for a lifetime.
- Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
- Structured lesson planning in line with industry standards.
- Immerse yourself in innovative and captivating course materials and activities.
- Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
- Flexibility to complete the Course at your own pace, on your own schedule.
- Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
- Unlock career resources for CV improvement, interview readiness, and job success.
Certification
After studying the course materials of the Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
Who is this Professional Skills for Hotel Management course for?
- Aspiring hotel managers looking to build a robust foundation.
- Hospitality professionals seeking to upgrade their managerial skills.
- Individuals interested in pursuing a career in hotel and tourism management.
- Employees aiming to enhance customer satisfaction in their current roles.
- Graduates looking to enter the dynamic field of hospitality.
Prerequisites
This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Career path
- Hotel Manager: £25,000 – £60,000 per annum
- Front Office Manager: £22,000 – £45,000 per annum
- Housekeeping Manager: £20,000 – £40,000 per annum
- Food and Beverage Manager: £24,000 – £50,000 per annum
- Customer Service Manager: £23,000 – £45,000 per annum
- Marketing Manager in Hospitality: £28,000 – £55,000 per annum
Course Curriculum
| Module 01: An Overview of Hotel Industry | |||
| An Overview of Hotel Industry | 00:18:00 | ||
| Module 02: The Process of Selection and Recruitment in Hospitality Industry | |||
| The Process of Selection and Recruitment in Hospitality Industry | 00:21:00 | ||
| Module 03: The Process of Development and Training in Hospitality Industry | |||
| The Process of Development and Training in Hospitality Industry | 00:24:00 | ||
| Module 04: Management of Front Office Operations | |||
| Management of Front Office Operations | 00:19:00 | ||
| Module 05: Management of Housekeeping, Engineering and Security Operations | |||
| Management of Housekeeping, Engineering and Security Operations | 00:27:00 | ||
| Module 06: Management of Food and Beverage Operations | |||
| Management of Food and Beverage Operations | 00:20:00 | ||
| Module 07: Management of Service Quality in Hospitality Industry | |||
| Management of Service Quality in Hospitality Industry | 00:20:00 | ||
| Module 08: Marketing in Travel and Tourism Business | |||
| Marketing in Travel and Tourism Business | 00:24:00 | ||
| Module 09: Customer Satisfaction | |||
| Customer Satisfaction | 00:23:00 | ||
| Module 10: E-Hospitality and Technology | |||
| E-Hospitality and Technology | 00:22:00 | ||
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This course includes:
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Skill Level
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Duration
3 hours, 38 minutes -
Students
24 Students