Customer service is key to retail success! Master the art of customer service by enrolling in this professional training course today!
Through the Retail Customer Service & Effective Customer Targeting course, you will gain an insight into what customers want and how to manage different types of customers effectively. It includes strategies, techniques and best practices for delivering different types of customer service, equipping you with advanced communication and management skills.
Enrol in this accredited qualification today and gain the practical knowledge, skills and credentials to launch a successful career in the retail sector!
After studying the course materials of the Retail Customer Service & Effective Customer Targeting you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
This Retail Customer Service & Effective Customer Targeting does not require you to have any prior qualifications or experience. You can just enrol and start learning.
This Retail Customer Service & Effective Customer Targeting was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Retail Customer Service & Effective Customer Targeting is a great way for you to gain multiple skills from the comfort of your home.
Module 1: Who We Are and What We Do | |||
Who We Are and What We Do | 00:17:00 | ||
Module 2: The Sales Process and Dealing with Customers at the Checkout | |||
The Sales Process and Dealing with Customers at the Checkout | 00:08:00 | ||
Module 3: Importance of Consumer Behaviour | |||
Importance of Consumer Behaviour | 00:10:00 | ||
Module 4: Taking Trends and Targeting Customers Effectively | |||
Taking Trends and Targeting Customers Effectively | 00:09:00 | ||
Module 5: The Importance of Communicating with Customers | |||
The Importance of Communicating with Customers | 00:16:00 | ||
Module 6: Identifying and Addressing Customer Needs | |||
Identifying and Addressing Customer Needs | 00:17:00 | ||
Module 7: Generating Return Business | |||
Generating Return Business | 00:17:00 | ||
Module 8: In-Person Customer Service | |||
In-Person Customer Service | 00:10:00 | ||
Module 9: Giving Customer Service over the Phone | |||
Giving Customer Service over the Phone | 00:11:00 | ||
Module 10: Providing Electronic Customer Service | |||
Providing Electronic Customer Service | 00:14:00 | ||
Module 11: Recovering Difficult Customers | |||
Recovering Difficult Customers | 00:17:00 | ||
Module 12: Understanding When to Escalate | |||
Understanding When to Escalate | 00:14:00 | ||
Order your Certificate | |||
Order your Certificate5 | 00:00:00 |
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