Retail Customer Service & Effective Customer Targeting

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Retail Customer Service & Effective Customer Targeting

Retail Customer Service & Effective Customer Targeting

Level: Intermediate
Modules: 12 Modules
Duration: 2 hours, 40 minutes
Students: 168

Overview

Customer service is key to retail success! Master the art of customer service by enrolling in this professional training course today!

Through the Retail Customer Service & Effective Customer Targeting course, you will gain an insight into what customers want and how to manage different types of customers effectively. It includes strategies, techniques and best practices for delivering different types of customer service, equipping you with advanced communication and management skills.

Enrol in this accredited qualification today and gain the practical knowledge, skills and credentials to launch a successful career in the retail sector!

Why buy this Retail Customer Service & Effective Customer Targeting?

Unlimited access to the course for forever
Digital Certificate, Transcript, student ID all included in the price
Absolutely no hidden fees
Directly receive CPD accredited qualifications after course completion
Receive one to one assistance on every weekday from professionals
Immediately receive the PDF certificate after passing
Receive the original copies of your certificate and transcript on the next working day
Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Retail Customer Service & Effective Customer Targeting you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this course for?

This Retail Customer Service & Effective Customer Targeting does not require you to have any prior qualifications or experience. You can just enrol and start learning.

Prerequisites

This Retail Customer Service & Effective Customer Targeting was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Retail Customer Service & Effective Customer Targeting is a great way for you to gain multiple skills from the comfort of your home.

Course Curriculum

Module 1: Who We Are and What We Do
	Who We Are and What We Do	00:17:00
Module 2: The Sales Process and Dealing with Customers at the Checkout
	The Sales Process and Dealing with Customers at the Checkout	00:08:00
Module 3: Importance of Consumer Behaviour
	Importance of Consumer Behaviour	00:10:00
Module 4: Taking Trends and Targeting Customers Effectively
	Taking Trends and Targeting Customers Effectively	00:09:00
Module 5: The Importance of Communicating with Customers
	The Importance of Communicating with Customers	00:16:00
Module 6: Identifying and Addressing Customer Needs
	Identifying and Addressing Customer Needs	00:17:00
Module 7: Generating Return Business
	Generating Return Business	00:17:00
Module 8: In-Person Customer Service
	In-Person Customer Service	00:10:00
Module 9: Giving Customer Service over the Phone
	Giving Customer Service over the Phone	00:11:00
Module 10: Providing Electronic Customer Service
	Providing Electronic Customer Service	00:14:00
Module 11: Recovering Difficult Customers
	Recovering Difficult Customers	00:17:00
Module 12: Understanding When to Escalate
	Understanding When to Escalate	00:14:00