Dive into the realm of “Service Helpdesk & Technical Support” with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it’s managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation’s communication chain.
Learning Outcomes
After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Module 01: Managing Interoffice Calls and Voicemail | |||
Managing Interoffice Calls and Voicemail | 00:11:00 | ||
Module 02: Aspects of Phone Etiquette | |||
Aspects of Phone Etiquette | 00:32:00 | ||
Module 03: Business Telephone Skills | |||
Business Telephone Skills | 00:20:00 | ||
Module 04: Building Rapport Over the Phone | |||
Building Rapport Over the Phone | 00:25:00 | ||
Module 05: Inbound and Outbound Calls | |||
Inbound and Outbound Calls | 00:17:00 | ||
Module 06: Active Listening and Managing Tough Callers | |||
Active Listening and Managing Tough Callers | 00:29:00 | ||
Module 07: Mail Services and Shipping | |||
Mail Services and Shipping | 00:26:00 | ||
Module 08: Intra Organisation Dealings | |||
Intra Organisation Dealings | 00:36:00 | ||
Module 09: Problem Solving over the Phone | |||
Problem Solving over the Phone | 01:05:00 | ||
Module 10: Record Keeping and Filing Systems | |||
Record Keeping and Filing Systems | 00:29:00 | ||
Module 11: Business Writing Skills | |||
Business Writing Skills | 00:42:00 | ||
Module 12: Organisational Skills | |||
Organisational Skills | 01:17:00 | ||
Module 13: Communication Skills | |||
Communication Skills | 00:26:00 | ||
Module 14: Customer Relationship Management | |||
Customer Relationship Management | 00:43:00 | ||
Module 15: Effective Planning and Scheduling | |||
Effective Planning and Scheduling | 00:47:00 | ||
Module 16: Invoicing/Petty Cash | |||
InvoicingPetty Cash | 00:28:00 |
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