Embark on a journey to unravel the intricacies of customer relationship management (CRM) excellence with the “Understanding Excellence in Customer Relationship Management” course. Explore the foundations of hospitality management while delving into various facets of the hotel industry. Master the art of selection, recruitment, development, and training in the hospitality sector. Gain insights into efficient front office, housekeeping, engineering, and food and beverage operations. Learn strategies for maintaining service quality, enhancing customer satisfaction, and leveraging technology in the world of e-hospitality.

Learning Outcomes:

• Gain a comprehensive understanding of hospitality management and the hotel industry.

• Explore the selection and recruitment process within the hospitality sector.

• Learn effective strategies for staff development and training in hospitality.

• Master the management of front office, housekeeping, engineering, and food and beverage operations.

• Understand techniques for ensuring service quality and customer satisfaction.

• Discover the role of marketing and technology in the travel and tourism business.

• Familiarize yourself with accounting principles relevant to the hospitality industry.

• Embrace the concept of e-hospitality and its impact on customer relationship management.

Why buy this Understanding Excellence in Customer Relationship Management?

• Unlimited access to the course for forever

• Digital Certificate, Transcript, student ID all included in the price

• Absolutely no hidden fees

• Directly receive CPD accredited qualifications after course completion

• Receive one to one assistance on every weekday from professionals

• Immediately receive the PDF certificate after passing

• Receive the original copies of your certificate and transcript on the next working day

• Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Understanding Excellence in Customer Relationship Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this course for?

This Understanding Excellence in Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. 

• Aspiring and current professionals in the hospitality and hotel industry.

• Hotel managers, supervisors, and front-line staff seeking to enhance customer relationships.

• Students pursuing careers in travel, tourism, and hospitality management.

• Individuals interested in the intersection of service quality and customer satisfaction.

Prerequisites

This Understanding Excellence in Customer Relationship Management was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

• Hotel Manager – Median salary of £30,000 – £50,000 per year.

• Front Office Manager – Median salary of £25,000 – £35,000 per year.

• Restaurant Manager – Median salary of £25,000 – £40,000 per year.

• Hospitality Trainer – Median salary of £25,000 – £35,000 per year.

• Travel and Tourism Marketing Specialist – Median salary of £25,000 – £40,000 per year.