Uplift Your Career & Skill Up to Your Dream Job – Learning Simplified From Home!
Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Phone-Based Customer Service Course. You’ll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today’s workplaces.
The Phone-Based Customer Service Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Phone-Based Customer Service Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.
This Phone-Based Customer Service Course, like every one of Study Hub’s courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.
At StudyHub, we don’t just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.
After studying the course materials of the Phone-Based Customer Service there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.
This Phone-Based Customer Service course is ideal for
This Phone-Based Customer Service does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Phone-Based Customer Service was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Phone-Based Customer Service is a great way for you to gain multiple skills from the comfort of your home.
Module 01: Introduction to Customer Service | |||
Module 01: Introduction to Customer Service | 00:23:00 | ||
Module 02: What’s Different about Good Customer Service? | |||
Module 02: What’s Different about Good Customer Service? | 00:12:00 | ||
Module 03: Customer Relationship Management | |||
Module 03: Customer Relationship Management | 00:42:00 | ||
Module 04: Customer Service Communication Strategies | |||
Module 04: Customer Service Communication Strategies | 00:24:00 | ||
Module 05: Aspects of Phone Etiquette | |||
Module 05: Aspects of Phone Etiquette | 00:31:00 | ||
Module 06: Building Rapport Over the Phone | |||
Module 06: Building Rapport Over the Phone | 00:24:00 | ||
Module 07: Inbound and Outbound Calls | |||
Module 07: Inbound and Outbound Calls | 00:16:00 | ||
Module 08: Active Listening and Managing Tough Callers | |||
Module 08: Active Listening and Managing Tough Callers | 00:28:00 | ||
Module 09: Managing Interoffice Calls and Voicemail | |||
Module 09: Managing Interoffice Calls and Voicemail | 00:10:00 | ||
Module 10: Problem Solving over the Phone | |||
Module 10: Problem Solving over the Phone | 01:04:00 | ||
Module 11: Intra Organisation Dealings | |||
Module 11: Intra Organisation Dealings | 00:35:00 | ||
Module 12: Measuring Customer Service | |||
Module 12: Measuring Customer Service | 00:12:00 | ||
Mock Exam | |||
Mock Exam – Phone-Based Customer Service | 00:20:00 | ||
Final Exam | |||
Final Exam – Phone-Based Customer Service | 00:20:00 |
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