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Unlock your potential with our “Phone-Based Customer Service” course. Dive into a transformative journey where you’ll master the art of effective communication, build lasting customer relationships, and navigate challenging interactions with ease. This course, packed with essential modules, will equip you with the skills to excel in any customer service role, ensuring every call you handle is a testament to your professionalism.
Through a blend of theory and practical application, you’ll explore various aspects of customer service, from the basics to advanced techniques. Learn the nuances of phone etiquette, the importance of active listening, and the strategies to manage difficult callers. Each module is designed to enhance your ability to provide exceptional service, turning every customer interaction into a positive experience.
Join us to gain a comprehensive understanding of customer relationship management, effective communication strategies, and problem-solving over the phone. Our course offers you the tools and knowledge to thrive in the fast-paced world of customer service, preparing you for a successful career in this dynamic field.
After studying the course materials of the Phone-Based Customer Service there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.
This Phone-Based Customer Service does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Phone-Based Customer Service was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Module 01: Introduction to Customer Service | |||
Module 01: Introduction to Customer Service | 00:23:00 | ||
Module 02: What’s Different about Good Customer Service? | |||
Module 02: What’s Different about Good Customer Service? | 00:12:00 | ||
Module 03: Customer Relationship Management | |||
Module 03: Customer Relationship Management | 00:42:00 | ||
Module 04: Customer Service Communication Strategies | |||
Module 04: Customer Service Communication Strategies | 00:24:00 | ||
Module 05: Aspects of Phone Etiquette | |||
Module 05: Aspects of Phone Etiquette | 00:31:00 | ||
Module 06: Building Rapport Over the Phone | |||
Module 06: Building Rapport Over the Phone | 00:24:00 | ||
Module 07: Inbound and Outbound Calls | |||
Module 07: Inbound and Outbound Calls | 00:16:00 | ||
Module 08: Active Listening and Managing Tough Callers | |||
Module 08: Active Listening and Managing Tough Callers | 00:28:00 | ||
Module 09: Managing Interoffice Calls and Voicemail | |||
Module 09: Managing Interoffice Calls and Voicemail | 00:10:00 | ||
Module 10: Problem Solving over the Phone | |||
Module 10: Problem Solving over the Phone | 01:04:00 | ||
Module 11: Intra Organisation Dealings | |||
Module 11: Intra Organisation Dealings | 00:35:00 | ||
Module 12: Measuring Customer Service | |||
Module 12: Measuring Customer Service | 00:12:00 | ||
Mock Exam | |||
Mock Exam – Phone-Based Customer Service | 00:20:00 | ||
Final Exam | |||
Final Exam – Phone-Based Customer Service | 00:20:00 |
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