Step into the world of front office operations with “The Reception Workstation,” a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest’s experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It’s not just a job; it’s an art form that combines efficiency, professionalism, and warmth.

As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last.

Learning Outcomes

• Understand the critical role and responsibilities of a receptionist.
• Develop key skills for effective communication and message handling.
• Learn to manage the reception area efficiently.
• Acquire proficiency in scheduling and appointment coordination.
• Master administrative tasks and understand safety and security protocols.

Why choose The Reception Workstation course?

1. Unlimited access to the course for a lifetime.
2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
3. Structured lesson planning in line with industry standards.
4. Immerse yourself in innovative and captivating course materials and activities.
5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
6. Flexibility to complete the Course at your own pace, on your own schedule.
7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
8. Unlock career resources for CV improvement, interview readiness, and job success.

Who is The Reception Workstation course for?

• Aspiring receptionists and front desk personnel.
• Administrative staff looking to enhance their skill set.
• Customer service professionals in hospitality and corporate sectors.
• Office managers overseeing front desk operations.
• Anyone interested in a career in front office management.

Career path

• Receptionist – £18,000 to £25,000
• Front Office Manager – £22,000 to £30,000
• Customer Service Representative – £19,000 to £27,000
• Administrative Assistant – £20,000 to £26,000
• Office Coordinator – £21,000 to £28,000
• Guest Experience Manager – £23,000 to £32,000

Prerequisites

This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Certification

After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.