Step into the world of front office operations with “The Reception Workstation,” a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest’s experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It’s not just a job; it’s an art form that combines efficiency, professionalism, and warmth.
As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last.
Learning Outcomes
This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
Module 01: Introduction to the Reception Role | |||
Introduction to the Reception Role | 00:22:00 | ||
Module 02: Essential Reception Skills | |||
Essential Reception Skills | 00:22:00 | ||
Module 03: Understanding the Reception Workstation | |||
Understanding the Reception Workstation | 00:22:00 | ||
Module 04: Handling Phone Calls and Messages | |||
Handling Phone Calls and Messages | 00:21:00 | ||
Module 05: Scheduling and Appointments | |||
Scheduling and Appointments | 00:22:00 | ||
Module 06: Administrative Tasks and Document Management | |||
Administrative Tasks and Document Management | 00:22:00 | ||
Module 07: Safety and Security Protocols | |||
Safety and Security Protocols | 00:23:00 | ||
Module 08: Enhancing Guest Experience | |||
Enhancing Guest Experience | 00:22:00 | ||
Mock Exam | |||
Mock Exam – The Reception Workstation | 00:20:00 | ||
Final Exam | |||
Final Exam – The Reception Workstation | 00:20:00 |
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